Returns & Exchanges

As coffee is a perishable food item, we cannot accept returns on opened bags. However, if you are unsatisfied with your equipment or an unopened coffee order, we are here to help.

Return Process

• 1.
  Initiate Request

  Contact our support team within 14 days of delivery with your order number and reason for return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Pack and Ship

  Securely pack the unopened items and include the RMA slip inside the package.

• 4.
  Refund Processing

  Once received and inspected, we will issue a refund to your original payment method within 5-7 business days.